Overview
Lede publishers can copy and paste these FAQ’s for customers on to your site. Feel free to replace the language and screenshots to match your site’s branding or style.
I’m an existing user. How do I log in to the site?
- When you visit the site, look in the top right corner of the screen to find the Log In button.
- Click the Log In button, and you will be taken to the login/register screen.
- Enter your email address and click “Continue”.
- You can choose to “Email me a link to log in without a password” which will send you an email with a magic link to log in. Alternatively, if you have already set a password, the “Enter password” button will display as well. Choose your preferred method and log in.
I’m an existing user. How do I update my account details, including setting a password?
- Once logged in, click on the “Welcome Back” button in the upper right corner and then on “My Account”.
- On your Account Settings page, you can:
- edit your email
- set/update your password
- if you are a paying subscriber with the ability to comment, you can add a username and an avatar for commenting purposes
- adjust your newsletter selections
- add or modify your subscription
- add, update, or remove a payment method
- Note: The remove option is only available if you do not have an active subscription.
- edit your email
- set/update your password
- if you are a paying subscriber with the ability to comment, you can add a username and an avatar for commenting purposes
- adjust your newsletter selections
- add or modify your subscription
- add, update, or remove a payment method
- Note: The remove option is only available if you do not have an active subscription.
- Note: The remove option is only available if you do not have an active subscription.
- Make sure to click the corresponding “Save” button on the tab when making any changes.